LL Flooring Customer Care

We're Here to Help

When you walk into one of our LL Flooring stores, talk to us over the phone, or connect with us online, you can expect to be welcomed by a helpful and knowledgeable member of our team. Our flooring experts are here to help you make the best choices for your project, from that first spark of inspiration to the moment you can finally lay down your tools and take a second to admire your new floors.

At LL Flooring, we embrace quality in both the products and services we provide. The wide range of products, styles, and latest trends that we provide are just one part of the passion we have for flooring. As our customer, whether you're a seasoned contractor or first-time DIY-er, you are our priority. That's why when you contact us, we'll do our best to provide helpful answers and actionable solutions.

The customer experience is key to our service. Through supplying on-the-floor answers and access to customer service representatives when you need them, we give you all you need to help you get your project done right. Our approach to customer service reflects our core values: working together, learning from each other, and helping you find the best resources for your needs. Whether you're new to installing your own flooring or just looking for advice, our team members are ready to walk you through the process. We're also here to cater to professionals with our wide range of tools and accessories and LL Flooring Pro–your professional, personalized client support.

To help provide you with the best service, we have several customer service departments:

Sales Department

From ordering samples of your flooring choices to finding out the width of your favorite hardwood style, our representatives are ready to get you started. Whether you want to call or use out chat online tool, you'll connect directly with one of our customer care representatives. They're also here to help with your in-progress projects as they're able to answer questions about stock, orders, and delivery.

LL Installation Services

If you need a hand with installation, contact us to schedule an estimate.

Pro Sales

For professional flooring providers, LL Flooring provides pro-only services to help you and your business. This includes pro-only pricing, customized inventory stocking, and digital business and client support tools.

Customer Care Center

Your first stop for questions you have about general inquiries, warranty, returns, and exchanges. If you have questions about the status of an order, are looking for information on a cashback rebate, or want to explore our financing options, our Customer Care Center is the place to start.

FAQs

For quick answers to questions about installation, warranties, products, and shipping, visit Frequently Asked Questions (FAQs).