WHAT TO EXPECT DURING YOUR FLOORING INSTALLATION

GETTING STARTED

Thank you for your purchase!

Thank you for choosing LL Flooring Installation Services. We are committed to your satisfaction and safety. We will be with you every step of the way, caring for your investment and helping you realize your dream.

Your life is lived on our floors, and we take that to heart!

Your new flooring is being sourced.

LL Flooring is preparing all of the necessary product to complete your installation. Once your product is available, you will be contacted to arrange delivery or pick-up. While we complete your order, here are a few things to help better prepare you and your home for installation:

·      After the product has arrived at your home, it will need to acclimate to the temperature and humidity levels of your home. Acclimation times vary by product and can range from 24 hours to multiple weeks. We will send you more information on acclimation guidelines once your product is on site.

·      Prior to installation, your home will need to be ready. This includes clearing tables and shelves of all electronics and breakables, and making arrangements for pets and children to be clear of the work area. Lastly, you or an authorized representative of the homeowner (18 years or older) will need to be present during the installation to confirm the product and appearance are acceptable and walk the final installation to ensure you are satisfied with your new floor. Further site preparation instructions will be provided as your installation date approaches.

·      During your Project Estimate, an LL Flooring Professional Independent Contractor measured and inspected the area for suitability to receive your flooring, the required labor, and associated materials. We strive to give the most accurate estimate at the time of sale, though it is not uncommon for additional work to be discovered once the old flooring is removed and existing subfloor can be further inspected. As discussed in the project estimate journey, if additional work is needed, your Professional Independent Contractor will explain any changes and payment can be made over the phone through our Project Coordination Office at 1-800-651-1635.

Scheduling your installation

Once you receive all the materials required for your project, a Professional Independent Contractor will contact you to set a date and time for installation and discuss acclimation times.

Questions

LL Flooring is here to help! Please feel free to contact the Project Coordination Office with any questions or concerns. We can be reached by phone 1-800-651-1635 Monday—Saturday 8:00am to 9:00pm EST or Sunday 9:00am to 7:00pm EST. We can also be reached via email at inquiries@llflooring.com

ACCLIMATION & NEXT STEPS

Acclimating your Product – The key to longevity and performance

Now that you received all of your product, a Professional Independent Contractor will contact you to set up a date and time to begin the installation. The start date of the installation will be dependent on the acclimation estimate for the product. For proper acclimation, ensure your flooring is inside your home and in the room of installation. It is essential to review and follow the manufacturer’s guidelines for your product. This can be found on our website by entering your product code and clicking on the Warranty, Installation, and Care Guide under Specifications. An Installation Project Coordinator can also provide this information by phone (1-800-651-1635) or email.

The acclimation periods given as a guideline below are general estimates and may not accurately reflect actual necessary acclimation times. Every project is unique and acclimation times vary by project and location. Actual acclimation times are dependent on environmental conditions and other factors. See Installation Guidelines for more details.*

Tile — No Acclimation required

Engineered Vinyl Plank — Minimum of 24 hours

Laminate, Cork, Engineered Hardwood & Luxury Vinyl Planks — Minimum of 48 hours

Solid Hardwood — Verification through moisture test is required at the beginning of the scheduled install date. Acclimation can take 2-5 weeks.

Solid Bamboo — Verification is achieved through multiple tests. Acclimation can take 2-5 weeks. Please remove flooring from box and cross stack individual planks as indicated in the installation guidelines.

*This information is dependent on the conditions of the service site. Suitable conditions are product specific. Refer to your product’s installation guidelines for more information. The Professional Independent Contractor will confirm acclimation is complete and verify the conditions are suitable for installation.

In order for your flooring to properly acclimate and continue to perform, ensure the following:

·      All windows and exterior doors remain closed throughout the acclimation period.

·      The temperature should generally be kept at an industry recommended standard of 60˚ - 80˚ Fahrenheit. (Note: Some products have different limits. Always consult the product installation guidelines.)

·      The relative humidity in your home is maintained in accordance with installation guidelines. Tile and vinyl products are not affected by relative humidity. For all other products, please review your product’s installation guidelines for more information.

·      A humidifier or dehumidifier may be necessary to achieve appropriate humidity levels in arid or humid regions. A hygrometer is recommended to monitor relative humidity. 

Next Steps

Once your install is scheduled, we will send you more information on how to prepare your home for install. Keep in mind you will need to have the room ready and accessible for installation. Please note Professional Independent Contactors do not assemble/disassemble specialty beds, pool tables, fish tanks, sports/workout equipment, pianos, or entertainment centers. Professional Independent Contractors do not disconnect gas appliances or reconnect appliances, gas/water lines, toilets, or sinks. You will need a separate contractor with appropriate expertise to reconnect these appliances.

DURING INSTALLATION

Prepare for your Installation

·      Verify all flooring installation materials are in your possession. If you do not have all of your material, please contact the Project Coordination Office at 1-800-651-1635.

·      Prepare a clear path for the Professional Independent Contractor to perform their services.

·      Remove any room furnishings, valuables, and breakable items from the service site.

·      Perform any labor that has not been contracted to LL Flooring, such as moving furniture, appliances, and/or removal of existing flooring prior to the arrival of your Professional Independent Contractor.

Arrange to be Present for your Installation

We understand your flooring project is more than a monetary investment in your home. It is a commitment of time and effort. Be prepared to be present, or appoint a trustworthy representative to be present on your behalf, for the duration of your project. Natural hardwoods vary in color from board to board. Every piece is different. This variation is part of the woods natural beauty and considered normal. If any boards are unacceptable due to color, finish, milling, or any other reason, it is up to you to inform the Professional Independent Contractor to use them in another location or not use them at all.

Maintain an Optimal Service Site

While your home is undergoing this exciting transformation, we ask that you please maintain a clean, safe, and clear service site. Be aware of the following:

·      Product Satisfaction: After the first 4-5 boxes are laid out, you will be asked to review the floor to ensure everything looks like you expected (layout, color, grade, etc.). This involvement is necessary to ensure you get the desired results.

·      Dust & Debris: While your project is in progress, expect a certain amount of dust and debris. Precautions will be put into place to minimize the impact and protect your property.

·      Noise & Odor: There will be sawing, hammering, and other machinery noises during the installation. Some installations may cause a strong odor from adhesives and sealers. Be sure to make arrangements for those in your home that may have sensory sensitivity.

·      People & Children: All occupants and visitors should remain at a safe distance from the work area. The tools, materials, and debris from the project may present hazardous conditions.

·      Pets: If you have pets, ensure they are secured away from the work area. The Professional Independent Contractor will need to enter and exit your home while the install is in progress and is not responsible for securing pets.

Hidden or Unknown Conditions

Our goal is to ensure your install is perfectly matched to your home. During an installation project, the Professional Independent Contractor may uncover conditions, such as subfloor issues (i.e. unevenness, flatness, water damage) and other structural concerns that could not be seen at the time of your Project Estimate. Before the Professional Independent Contractor can proceed with the installation, conditions outside installation guidelines must be addressed.

If the Professional Independent Contractor can remedy the issues, an estimate for additional materials and services will be provided for your approval and the appropriate adjustments to the installation schedule will be made. If the Professional Independent Contractor cannot remedy the issues, you will need to hire another tradesman to address the issues before the installation can resume. If you opt to have a third-party address the necessary changes to the project, then the work performed will need to be reviewed by your Professional Independent Contractor before the project continues.

Site Clean Up

Upon completion, the Professional Independent Contractor will remove all debris associated with your project unless specifically indicated otherwise on your order. You may need to touch up and paint areas, such as baseboard or molding, affected by the installation as this is not part of the installation service.

Installation Completion Form

After you have completed a walk-through, confirm the project has been completed to your satisfaction by signing the Installation Completion Form. If a representative is signing on your behalf, ensure he/she designates his/her relationship to you. This document does not affect your warranty in any way. Additionally, there is a section for customer comments. Please provide any feedback that you would like to be communicated to LL Flooring. Your feedback is valuable as we strive to continually improve our services.

PROPERLY PREPARE FOR YOUR INSTALL

Please clear tables and shelves. Pack up and put away electronics and breakables.

Specialty beds must be disassembled.

Please pack up and put away fragile items.

Additional Items

Unless otherwise noted on your flooring installation order, LL Flooring is not responsible for moving the following items:

·      Specialty Beds

·      Pool Tables

·      Fish Tanks

·      Sports Equipment

·      Pianos

·      Entertainment Centers

Please note this list is not exhaustive and only includes some of the most common items. Please contact the Project Coordination Office with any questions. Furniture and electronics must be disassembled before the start of the project. LL Flooring installation providers do NOT break down, pack up, or reassemble furniture or electronics, except for standard bed frames.

AFTER INSTALLATION

Thank You

The installation of your project is now complete. To help you enjoy and care for your new floor for years to come, we have included some important information. Your new flooring will require specific care based upon the material you have selected. To locate specific instructions on how to care for your floor, visit our website, enter your product code, and click on the Warranty, Installations, and Care Guide under Specifications. An Installation Project Coordinator is also available by phone (1-800-651-1635) or email to help!

Maintenance

Gaps between floor boards do not constitute a product failure and may be the result of normal seasonal changes. Similarly, minor flooring noise/squeaks may also be a result of a change in climate. It is crucial that the indoor environment be a safe haven for wood, vinyl planks, bamboo, cork, and laminate flooring. The environment should generally be kept at an industry recommended standard of 60˚ - 80˚ Fahrenheit. (Note: Some products have different limits. Always consult the product installation guide.) The relative humidity (RH) in your home should also be in accordance with manufacturer’s guidelines. Tile and solid vinyl products are not affected by relative humidity. Generally, your RH should not drop below 30% or exceed 70%. Products can fluctuate between these RH levels within certain limits. Laminate and engineered wood flooring generally allow 30% fluctuation in RH (e.g. 30 – 60% RH). Solid bamboo, solid hardwood and cork, generally falls in the 20% allowable fluctuation range (e.g. 40 – 60% RH). Leaving windows and exterior doors open can adversely impact the humidity levels inside your home. Consult your Warranty, Installations, and Care Guide for your product’s environmental requirements.

A whole home humidifier may be necessary for arid conditions. Gaps and cracks in flooring indicate a dry environment. Wood stoves, electric, and radiant floor heat all contribute to a lack of moisture.

Elevated humidity can be reduced by the use of a dehumidifier. Buckling, musty odors, and droplets on the inside glass doors and window panes, among other things, denote a moist environment.

Questions, Comments, or Concerns

Your new flooring comes with both a product and installation warranty. In the unlikely event that you experience an issue with your new floor, please contact our Project Coordination Office at 1-800-651-1635 Monday—Saturday 8:00am to 9:00pm EST or Sunday 9:00am to 7:00pm EST. We can also be reached via email at inquiries@llflooring.com.

FLOOR CARE TIPS

To ensure lasting beauty of your new flooring, LL Flooring suggests you follow the care and maintenance recommendations made specific to your flooring material. For more tips on how to care for your specific product, visit our website, enter your product code, and click on the Warranty, Installation, and Care Guide under Specifications. Information can also be found on our Flooring 101 Floor Care webpage. LL Flooring offers complete floor care kits designed to maintain your floors. Contact your local LL Flooring store associate for details.

1. The temperature should generally be kept at an industry recommended standard of 60˚ - 80˚ Fahrenheit five days prior to install and thereafter. (Note: Some products have different limits. Always consult your product’s Warranty, Installation, and Care Guide.)

2. The relative humidity in your home should also be in accordance with manufacturer’s guidelines. Tile and solid vinyl products are not affected by relative humidity. Generally, your relative humidity should not drop below 30% or exceed 70%. Products can fluctuate between these relative humidity levels within certain limits. Laminate and engineered wood flooring generally allow 30% fluctuation in relative humidity (e.g. 30% - 60% RH). Solid bamboo, solid hardwood, and cork generally falls in the 20% allowable fluctuation (e.g. 40% - 60% RH). Leaving windows and exterior doors open can adversely impact the humidity levels inside your home. Consult your product’s Warranty, Installation, and Care Guide for environmental requirements.

3. Dust mop the floor often using the Bellawood® Cleaning Kit. We do not endorse the use of hot steam cleaning machines on hardwood products; use at your own risk.

4. Spot clean spills with a damp cloth then buff dry. Do not use ammonia, vinegar, or oil soap cleaners.

5. For spots such as candle wax or chewing gum, harden the spot with ice and gently scrape with a plastic scraper, such as a credit card. Be careful not to scratch the flooring surface. Wipe clean with a damp cloth.

6. Use vacuums designed for hard surface flooring.

7. Use mats inside and outside exterior doors to collect grit and moisture. Do not use plastic foam backed mats as they may contain solvents that could harm the flooring finish.

8. To help prevent scratches, use felt protectors under furniture legs and trim your pet’s nails.

9. Do not walk on your floor with stiletto heels or shoes with sports cleats/exposed metal parts.

10. UV sunlight will enhance —lighten or darken— the tone of different species of hardwood to varying degrees. Periodically rearranging your area rugs and furniture will allow the floor to antique or age evenly.

11. For tile, only use LL Flooring recommended cleaning products or neutral pH cleaners specifically designed for ceramic and porcelain floors.

Limited One-Year Residential Installation Warranty

Congratulations on the installation of your new floor or wall cladding (your relevant installed Product, the "Product"). For installation and Product care tips, please visit LL Flooring's warranty center online.

This Limited One-Year Residential Installation Warranty (the "Limited Installation Warranty") provides the terms and conditions of the warranty covering your installation services arranged by LL Flooring ("we," "us," and "our"). Please note that this Limited Installation Warranty relates only to residential installation services and does not apply to any other type of installation. For purposes of this Limited Installation Warranty, a "residential installation" is a Product installation at a single-family home, apartment unit, townhouse, or other place where people live and, notwithstanding the forgoing list, excludes: (a) multi-family housing common areas; (b) any real estate property that is used for business or commercial activities; (c) any location used in whole or in part for business or commercial purposes; and (d) any location where foot traffic exceeds normal, residential foot traffic.

Please also note that this Limited Installation Warranty covers only the installation services provided by a professional independent contractor that is arranged through us, does not apply to services provided by any independent contractors arranged independently by you, and does not provide any warranty regarding the Product that is installed. The Product may have a separate warranty, and you should consult the terms of that warranty for Product defects or other issues not arising from the Product installation.

1. WHO'S COVERED?

This Limited Installation Warranty covers only the original purchaser of LL Flooring installation services ("you"). You may not transfer, assign, or delegate this Limited Installation Warranty.

2. WHAT IS THE PERIOD OF COVERAGE?

This Limited Installation Warranty is valid from the earlier of: (a) the time you (or your representative) sign the Installation Completion Form; or (b) from the substantial completion of installation up to one (1) year (the "Warranty Period"). Acceptance of the Product installation by signing the Installation Completion Form acknowledges that you are satisfied with the Product installation at the time of installation, but your signature is not necessary to initiate the period of coverage provided under this Limited Installation Warranty.

3. WHAT DOES THIS WARRANTY COVER?

LL Flooring warrants that the arranged installation services will meet the relevant industry standards for Product installations by contractors in the applicable flooring or wall cladding installation contracting trade and for the type of Product installed. The installation services may be informed by the manufacturer's installation instructions, but these instructions do not replace any industry standards for such Product installations. This Limited Installation Warranty applies only to installation agreements made directly with and paid for in full directly to us.

4. WHAT DOES THIS WARRANTY NOT COVER?

This section sets out what is not covered by this Limited Installation Warranty. That means that we will not arrange or provide coverage (whether in the form of the cost of parts and labor, replacement, indemnification, or otherwise) under this Limited Installation Warranty for the following:

a. Damage that is covered by any other warranty or service contracts, insurance policies, or Product recalls. Parts and services covered during the Product manufacturer's warranty period are the sole responsibility of the manufacturer.

b. Damage arising from unauthorized modifications to the installed Product, including the unauthorized repairs, or any other activity or condition other than the installation arranged by us.

c. Damage arising from your failure to perform proper or preventative maintenance, including those items outlined in the Product manufacturer's Installation and Care Guidelines or any other accompanying instructional booklets, owner's manuals, specifications, instructions, or information regarding the Product.

d. Damage arising from site conditions, including, without limitation, any post-installation settlement of the structure, high or low moisture levels, heat from fixtures, and out-of-code wiring and piping.

e. Damage arising from any misuse or any cause other than normal use and maintenance of the installed Product in accordance with the Product manufacturer's Installation and Care Guidelines or any other accompanying instructional booklets, owner's manuals, specifications, instructions, or information regarding the Product.

f. Damage occurring during shipping, storage, or transportation of the Product.

g. Damage arising from or occurring during the removal or reinstallation of cabinets, islands, or other features installed on top of or onto Product.

h. Installations or installation methods performed at your request against the advice of the professional independent contractor installation provider.

i. Lacing or tying into existing installed flooring from another manufacturer.

j. Installation of objects or weight-bearing fixtures directly to wall cladding.

k. Installation of odd lots, Products sold "as is," Products that do not carry a warranty, or other Products that did not pass our inspection.

5. WHAT MUST YOU DO TO MAINTAIN THIS WARRANTY?

To maintain this Limited Installation Warranty during the duration of the warranty, you must:

a. Follow the Pre-Installation Requirements. You must ensure that your home environment meets the requirements temperature and relative humidity requirements set forth in the Product manufacturer's Installation and Care Guidelines or any other accompanying instructional booklets, owner's manuals, specifications, instructions, or information regarding the Product. You must also maintain your home environment to the temperature and relative humidity requirements of such guidelines throughout the life of the Product.

b. Follow all Product Care Instructions. Care instructions can also be found on the LL Flooring website.

c. Comply with All Applicable Environmental and Building Codes, Regulations and Laws. LL Flooring is not responsible to ensure that your property and the Product as installed is compliant with any applicable building codes, regulations, or laws. Compliance with any and all building codes, regulations, or laws is your sole responsibility.

d. Inspect and Report All Boards for Visible Defects Prior to Installation. Boards installed with visible defects are not covered under this warranty. Accordingly, before installation, you should examine all boards to ensure they are satisfactory. If any boards are unacceptable due to color, finish, milling or any other reason, it is up to you to determine whether the professional independent contractor installation provider should use them, hide them in areas like closets, trim off the imperfection, or not install them at all. In the event that you object to a board with defects such as visible manufacturing, natural or other defects, you must report this to the professional independent contractor installation provider prior to installation or you waive all claims under this Limited Installation Warranty regarding any such visible defects.

e. Promptly Report Claims After Installation. Damages to personal property and dissatisfaction with the installation must be reported within three (3) days of completion of installation and if not timely immediately, are waived.

6. WHAT WILL WE DO IN THE EVENT OF A WARRANTY CLAIM?

If any portion of your installation should fail with respect to this Limited Installation Warranty, we will arrange for the repair of the improperly installed portion by a professional independent contractor. Repair or replacement does not renew or extend the duration or terms of this Limited Installation Warranty. Any warranty on the repair we arrange expires at the end of the Warranty Period. The repair or replacement will be performed by the original professional independent contractor installation provider, if possible, and during regular business hours. There is no guarantee that the same or a similar Product to the original Product will be available at the time the repairs are made. You agree to accept a reasonable replacement Product or substitute professional independent contractor installation provider, if either may become necessary (as we determine in our sole discretion). If additional materials are required, you shall be required to incur any and all such costs.

We reserve the right to investigate, assess and validate reported claims by, among other things, requesting samples from you for technical analysis and performing inspections of the flooring and installation location.

We shall have sole discretion whether the remedy will be repair or replacement. Repair and replacement are the sole remedies under this Limited Installation Warranty, provided that, if we determine in our sole discretion that we cannot arrange or provide repair or replacement, we reserve the right to issue you a LL Flooring store credit or check in the amount of the original purchase price paid for the installation.

UNDER NO CIRCUMSTANCES WILL WE BE LIABLE FOR ANY DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF USE OF THE PRODUCT OR PROPERTY DAMAGE. FURTHER, UNDER NO CIRCUMSTANCES WILL OUR LIABILITY ARISING OUT OF OR RELATING TO ALL CLAIMS THAT YOU MAKE PURSUANT TO THIS LIMITED INSTALLATION WARRANTY EXCEED THE TOTAL SUM PAID BY YOU FOR THE INSTALLATION SERVICES.

SOME STATES AND JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Losses, damages or expenses relating to anything other than the Product itself are not covered. For example, personal damages/costs, such as missed time from work, lost income, housing or hotel stays, moving costs, storage fees, kennel costs for pets, etc., are not covered. Damages or expenses due to the location or site of the installation, including, for example, moisture levels at the location or post-installation settling of the structure, are not covered. Countertops, cabinets, built-in appliances or other fixtures should not be installed onto or on top of your Product and the cost of the removal or replacement of these items is not covered.

7. HOW TO FILE A WARRANTY CLAIM.

To file a claim under this Limited Installation Warranty, visit the store where you purchased your Product, call us at 1-800-651-1635, or email us at inquiries@llflooring.com. Claims must be submitted within the Warranty Period and within ninety (90) days of the date that the problem with the Product is first discovered. No warranty claim will be serviced without contacting us through one of the methods listed above and providing accurate and complete information in a timely manner.

8. NO JOINT OR CLASS ACTIONS:

Neither you nor we shall be entitled to join or consolidate claims in arbitration by or against other customers of LL Flooring with respect to other accounts, bring mass, class action, or consolidated claims in arbitration or a court of competent jurisdiction, or arbitrate or litigate any claim as a representative or individual of a class or in a private attorney general capacity. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

9. ARBITRATION:

The following informal dispute resolution procedure is available to you if you believe that we have not performed our obligations under this Limited Installation Warranty. You must use this informal procedure before pursuing any legal remedy in the courts. We and you agree to attempt to resolve any disputes amicably. If, after thirty (30) days we are unable to do so, then you and LL Flooring each agree that any claim or controversy of any sort relating to our agreement, the installation or the terms of this Limited Installation Warranty shall be determined by arbitration in the nearest U.S. city to the LL Flooring store where you purchased the Products, before one arbitrator. At the option of the first to commence an arbitration, the arbitration shall be administered either by JAMS pursuant to its Streamlined Arbitration Rules and Procedures, or by the American Arbitration Association pursuant to its Commercial Arbitration Rules. The arbitrator shall have no power to add to, delete from or modify these limited warranty terms. Each of us shall have the right to conduct discovery to which we would be entitled had the dispute been resolved in a state court of general jurisdiction in the state of the LL Flooring store where you purchased the products. Judgment on the arbitrator's award may be entered in any court having jurisdiction. This clause shall not preclude either party from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction. The arbitrator may, as part of the award, allocate all or part of the costs of the arbitration, including the fees of the arbitrator and the reasonable attorneys' fees of the prevailing party. The arbitrator shall only have the authority to resolve individual disputes between you and LL Flooring. Notwithstanding the foregoing, in addition to our rights set forth above, we may initiate proceedings directly in the appropriate court located in the U.S. city nearest the LL Flooring store where you purchased the Products in connection with any claim to collect amounts due and owing by you.

10. NO OTHER TERMS

ADVERTISEMENTS, OR OTHER PROMOTIONAL MATERIAL OR STATEMENTS MADE BY SALES REPRESENTATIVES, OR PROFESSIONAL INDEPENDENT CONTRACTORS ARE FOR GENERAL INFORMATIONAL PURPOSES ONLY AND ARE NOT BINDING UPON LL FLOORING. NO SALES REPRESENTATIVES, STORE MANAGERS, ACCOUNT REPRESENTATIVES, OR PROFESSIONAL INDEPENDENT CONTRACTOR SHALL HAVE ANY AUTHORITY WHATSOEVER TO ESTABLISH, EXPAND, OR OTHERWISE MODIFY LL FLOORING'S WARRANTIES. THE TERMS OF THIS LIMITED INSTALLATION WARRANTY DOCUMENT MAY NOT BE AMENDED EXCEPT THROUGH A WRITTEN AGREEMENT TITLED "AMENDMENT TO LIMITED INSTALLATION WARRANTY" AND SIGNED BY AN AUTHORIZED OFFICER OF LL FLOORING, PROVIDED, HOWEVER, THAT LL FLOORING MAY GENERALLY MODIFY, CANCEL, UPDATE, OR OTHERWISE CHANGE ITS PROSPECTIVE WARRANTIES FOR FUTURE SERVICES AT ANY TIME AND FOR ANY REASON.

The terms above represent the sole and exclusive warranty with regard to your installation services. WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT THAT ANY SUCH WARRANTIES CANNOT BE VALIDLY DISCLAIMED UNDER APPLICABLE LAW.

11. OTHER PROVISIONS

The section headings provided in this Limited Installation Warranty are for convenience and informational reference only and shall not affect the interpretation or construction of this limited warranty.

THE PROVISIONS OF THIS LIMITED INSTALLATION WARRANTY ARE DEEMED TO BE SEVERABLE AND THE INVALIDITY OR UNENFORCEABILITY OF ONE PROVISION SHALL NOT AFFECT THE VALIDITY OR ENFORCEABILITY OF ANY OTHER PROVISION.

12. YOUR RIGHTS

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province. We maintain the exclusive right to alter the obligations and limitations of this warranty.

This warranty does not restrict or limit the right of the professional independent contractor to bring action against you for nonpayment or for any other reason.

This warranty is provided by LL Flooring, which is located at 4901 Bakers Mill Lane, Richmond, VA 23230.